    
    Secure by design: You always see what I'm doing, you can pause or end access at any time, and I only connect with your permission.

Before You Start

Windows 10 or 11 only — both tools are built for Windows PCs.
Stable internet connection — Wi‑Fi or wired is fine.
Keep your phone nearby — we'll stay in touch during the session.

Option 1: Quick Assist — One‑Off Remote Help

Quick Assist is built into Windows. It lets me view or control your screen for a single session using a secure, time‑limited code.

Open Quick Assist

Press the Windows key and type “Quick Assist”. Click the app when it appears.
Choose “Receive Assistance”

Click the option that says “Receive assistance”.
Enter the Security Code

I'll give you a 6‑digit code. Type it in and click Submit.
Allow Access

Click “Allow” when prompted so I can view or control your screen.
Stay Nearby

Keep your phone handy and watch the screen. You can pause or end the session at any time.

    
    Tip: If Quick Assist doesn't open, your PC may need a Windows update. I'll guide you by phone if needed.

Option 2: Direct Desktop — Ongoing Remote Access

Direct Desktop is ideal for regular support. Once installed, I can connect when you ask — no new code each time. You stay in control and can disable access whenever you like.

Distant Desktop — Remote Access Made Simple

Distant Desktop is a free remote support app for Windows. No installation, no registration — just download, run, and connect. Perfect for ongoing support with secure access and minimal setup.

➜ Download the app using the button below. It works on Windows 10 and 11.
➜ Open the downloaded file — no installation required. The app runs immediately.
➜ Share your ID and password with me. You'll see both on the app's main screen.
➜ I'll connect securely. You'll see everything I do, and you can end the session anytime.

Download Distant Desktop

Want unattended access? Distant Desktop can run as a service with a static ID and password. I'll help you set that up if needed.

Setup is quick and secure — no tech skills needed. You stay in control at all times, and can pause or end access whenever you like.

How Access Works

You're in control — I only connect when you ask.
Low impact — it won't slow your PC down.
Secure — encrypted connection, unique credentials, and clear audit history.

Privacy and Safety

You'll see everything I do — mouse movements, clicks, and actions.
I only open what's needed — with your permission.
You can end the session anytime — I'll confirm when we're done.

Troubleshooting

Quick Assist won't open — restart your PC and try again. If it still fails, we'll guide you through updates.
Permission prompts blocked — if you're on a work device, admin restrictions may apply. We'll help you work around it.
No code yet — I'll send your Quick Assist code by phone or email at the time of your session.

Ready for Remote Help?

For a one‑off fix, use Quick Assist. For ongoing support, install Direct Desktop. Not sure which to choose? I'll guide you in a quick call.

Book Remote Help Call 0411 265 967

Remote IT support — fast, secure help without the wait